Shipping Info and Returns Policy
We currently ship Hugs throughout the UK for FREE and wider European area at a cost of £3.50. If shipping costs apply to your order they will be added during the checkout process. Our orders are shipped on working days.
EU shipping is approximately a 10-day service. Shipping within UK is with Royal mail first class and typically takes around 2 days after dispatch.
If you wish to purchase a number of Hugs or require a special shipping service, please contact us and we can arrange it for you.
We are currently unable to offer shipping to the US, or locations outside the UK/EU.
Return and Refund Policy:
Please make sure you keep the receipt enclosed with your goods. We offer a 14 day return and refund policy should you not be happy with your Hug provided you can return the product to us as new, undamaged and in original packaging. Once your return is approved, we will initiate a refund to your credit card (or original method of payment). Cost of return is to be covered by the customer.
If your product is faulty you have a 30 day period from purchase to request a refund. Please contact us by email on firstname.lastname@example.org to arrange this. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment).